ANSWERING YOUR QUESTIONS

We are registered under the Data Protection Act and take data protection very seriously. We hold the minimum amount of data necessary in order to complete transactions on your behalf.

An account is required under the strict Anti-Money Laundering Regulations (AML rules). We are obliged to maintain full compliance to the law.

As a regulated UK company and online service provider, we require specific documentation to comply with the rules and regulations imposed by and our associated banks and by the UK government. Those regulations also ensure that our users are secure

First and foremost, we apologize, but under UK laws we are not allowed to share the reason for the rejection nor provide you with further information about our final decision.

If you are interested in our Payout API (XML Based) please contact us in order to receive the required documentation and to start your account setup.

If you are interested in making mass payouts, you should use the XML based payout API, if you want to integrate every feature of our site into your systems, you should use the RESTful API.

Yes we do! Moneynet offers 2 APIs, one is XML based for clients who are interested in mass payouts solutions, and the other is RESTful API, where our clients can integrate every feature available on our front end platform.

First contact us about this feature and once your account setup is completed, we will provide you with a test API key and following the testing process you will receive the production key.

On the login page, enter your email and click on forgot password to reset.The password must contain at least 8 characters including one lower case character, one upper case character, one digit and one of these special characters !@#$%^&*_. If you are unable to reset your password using the forgot password page, please contact our support team and we will provide you with an alternative link.

To change your phone number or email, just send a request via email to our support team from your account's email asking for the update. Our support team will address the matter as soon as possible. Please note that the phone number must be a mobile number and not a landline, in order to be able to receive the OTP.

If you're having trouble loading our website, then you may want to try restarting your browser or using a different browser. This can resolve many issues. We recommend always using the latest version of Chrome when possible. Our supported browsers:

• Internet Explorer 8.0 and later
• Chrome Latest version
• Firefox Latest version
• Edge 2 most recent latest versions
• Safari 2 most recent latest versions
• Opera, latest version
• IE 11, 10, 9
• IE Mobile 11
• iOS 2 most recent latest versions
• Android Nougat (7.0)
• Marshmallow (6.0)
• Lollipop (5.0, 5.1)
• KitKat (4.4)

Our supported mobile browsers:

• Android, latest version
• Mobile Safari, latest version

Log in to your account and select “Conversions.” Next you can choose either buying or selling for the currency. Next, choose the amount, currency and account you wish to transact from. Once you’re ready, press on “Get quote” and you’ll have 30 seconds to make your decision. If you’re happy with the rates and fees presented by the system, press “Buy” and its done.

Our rates are based on global sources, which means that data for a currency can be updated even when the markets of its home country are closed. As there are many currency markets all over the world, specific rates will vary from market to market.

SWIFT payments made from your overseas bank account to your MoneyNet account will typically take 3-5 business days. SEPA payments can take 1-2 days maximum.

In this case, send SWIFT confirmation or proof of payment to our support team and we will check if all the details are correct. In case we cannot locate the funds, the sending party will be required to start a tracer investigation.

There may be bank fees involved which will be deducted from the transfer depending on your bank's policy.

MoneyNet accepts business-to-business payments and PSP settlements, however, depending on your type of business, you might not be able to receive payment from individuals. To find out more about this, contact our sales team.

In order to insert funds into your MoneyNet account, you need to have a local currency account . If you want to find out more information about this check out the "Local Currency Account " section in our FAQ.

Transfer times are subject to time zones and local banking hours and therefore it depends on where you are sending the funds. Transfers to the US and Western Europe take up to 2 business days. Payments to countries outside of the US and Western Europe can take up to 5 business days to be received by the beneficiary bank.

In most currencies, they are no limits and you can send or receive any desired amount as long as the relevant transfer is compliant with our policy. In some exotic currencies there may be a limit - please contact our support team for more information.

Moneynet supports local payments in the following countries.

Brazil (BRL) Canada (CAD) Czechia (CZK) Denmark (DKK) Hong Kong (HKD) Hungary (HUF) India (INR) Indonesia (IDR) Israel (ILS)

Japan (JPY) Malaysia (MYR) Mexico (MXN) New Zealand (NZD) Nigeria (NGN) Norway (NOK) Philippines (PHP) Poland (PLN) Romania (RON) Russian Federation (RUB) Singapore (SGD)

Sweden (SEK) Switzerland (CHF) Thailand (THB) Turkey (TRY) United Kingdom of Great Britain and Northern Ireland (GBP) United States of America (USD) Vietnam (VND).

Furthermore, Moneynet supports EUR SEPA transfers to

Austria Belgium Bulgaria Cyprus Croatia Czech Republic Denmark Estonia Finland France

Germany Greece Hungary Republic of Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands

Poland Portugal Romania Slovenia Slovakia Spain and Sweden the 3 EEA countries of Norway, Liechtenstein, Iceland. as well as Switzerland, Monaco and Britain.

No, MoneyNet’s value is to not add any additional charges to your transaction. We charge only for onward transmissions of your funds.

Yes, our new Instant SEPA service enables businesses with more than 100 monthly transactions to process SEPA payments within minutes. To receive further information about this please contact our support team.

Yes, the fees will vary depending on the amount.

First, you can request the Mt103/Swift confirmation from our support team. Your client will then go to his bank where he should be able to trace the funds. If this has not been helpful, we can process a tracer investigation with the bank to locate the funds.

If this happens, we can try to cancel the transaction. If the transaction has already been completed, we can send an amendment to the bank. Please note that this process will be done by the bank, and sometimes the money is already on its way back to us and the amendment cannot be placed.

Recalls will only be successful if the beneficiary will agree to the recall. If we request it but the beneficiary doesn’t agree, the recall procedure will fail.

Yes, you can make payments to both individuals and companies.

This depends on the country to which you are sending. In:

• Europe - IBAN and SWIFT
• Canada - account number, SWIFT and Transit code
• Australia - account number, SWIFT or BSB code
• New Zealand - account number, 6 digit bank code and SWIFT
• USA - account number, ABA routing number or SWIFT
• UK - account number and sort code or SWIFT and IBAN
• India - account number, SWIFT and IFSC number, reason for transfer
• China - account number, SWIFT
• Mexico - account number, (Clabe no). and SWIFT

Press on “Add new recipient” and fill in the recipient User ID (six digit number) and the recipient email for their MoneyNet account. Continue by selecting the recipient. If you want to transfer to another MoneyNet account holder, make sure the letters [INT] are located before the recipient's name. Go to “Pay-out “and then select “Transfer to a MoneyNet Wallet”, if you wish to transfer to another MoneyNet account. Once the transfer has been completed, it will be processed by us within the hour.

Go to Reports-Pay-out and press on the transaction you wish to cancel. If this transfer is still in status "committed" (which means it has not been processed yet), you will have the option to cancel the transfer. If you are unable to cancel the payment from your end, you may also contact our support team. Please note that transactions can be cancelled only if they have yet to be completed.

As soon as you transfer funds on a different currency or process a conversion, the new currency will automatically be opened on your account.

In order to edit a recipient's bank details go to "Settings" and then "Recipients"- choose the recipient you wish to update and click on "Edit recipient". You will also have the option to "Delete recipient", in case you will no longer use this bank account data. If your recipient has more than one bank account, you can click on "Add Bank" and you will be able to send funds to the same receiver using their different bank accounts. In case the bank account of the recipient has changed, you can press "Edit bank account" to update the data.

Our risk team works to mitigate any suspicious activity. We do this not only for our safety but for our customers' safety as well. Once a transfer is under review, we will evaluate the case and resolve it as quickly as possible. For reference, here are some examples of suspicious activity that may flag our risk team:

• Abnormal Processing Activity
• Abnormal Transaction Amount
• Dramatic or Unexpected Increase in Volume
• Mismatched Information on the transfer

This can be because:

• The recipient country and the IBAN country mismatch
• The IBAN is incorrect
• The recipient country does not require an IBAN

Local currency accounts are generated specifically in order to provide you with an IBAN under your company name. We offer a variety of local currencies accounts ranging from different currencies and countries, so you can pay in local currencies and save money on exchange fees for international transfers.

This depends on the service, however, it ranges between 1-2 weeks.

The price varies depending on your type of business. For further information contact our support team.

Yes, having a local currency account is mandatory in order to receive and transfer funds into your MoneyNet account.

No, you can only receive the currency of the local currency account. However, do not hesitate to contact our support team, and we will check for a USD solution.

Depending on which local currency account you've opened, you might be able to choose the option to send a payout from this account and in that case, your company name will appear as the sender. Depending on the transfer, this option might not be available. For example, if you have a SEPA account and you are sending a Swift payment, the pay-out will be done from your MoneyNet account and the name that will appear is MoneyNetint.

We are registered under the Data Protection Act and take data protection very seriously. We hold the minimum amount of data necessary to complete transactions on your behalf.

You can open your account directly from our website. Choose the option "Open an individual account" and you will be redirected to a new tab where you'll have to fill in all the necessary information.

No fees will apply.

As soon as we have received your completed MoneyNet application our compliance team will review it and after approved, we will send you an email with your account details.

As a regulated UK company and online service provider, MoneyNet requires specific documentation to help ensure the security of our users and to comply with the rules and regulations imposed by the UK government and our associated banks.

We apologise, but under the English law, we cannot share with you the reason for the rejection nor provide you with further information about our risk & compliance committee’s decision. Our decision is final.

On the login page, enter your email and click on forgot password to reset.The password must contain at least 8 characters including one lower case character, one upper case character, one digit and one of these special characters !@#$%^&*_. If you are unable to reset your password using the forgot password page, please contact our support team and we will provide you with an alternative link.

To change your phone number or email, just send a request via email to our support team from your account's email asking for the update. Our support team will address the matter as soon as possible. Please note that the phone number must be a mobile number and not a landline, in order to be able to receive the OTP.

If you're having trouble loading our website, then you may want to try restarting your browser or using a different browser. This can resolve many issues. We recommend always using the latest version of Chrome when possible. Our supported browsers:

• Internet Explorer 8.0 and later
• Chrome Latest version
• Firefox Latest version
• Edge 2 most recent latest versions
• Safari 2 most recent latest versions
• Opera, latest version
• IE 11, 10, 9
• IE Mobile 11
• iOS 2 most recent latest versions
• Android Nougat (7.0)
• Marshmallow (6.0)
• Lollipop (5.0, 5.1)
• KitKat (4.4)

Our supported mobile browsers:

• Android, latest version
• Mobile Safari, latest version

Log in to your account and select “Conversions.” Next you can choose either buying or selling for the currency. Next, choose the amount, currency and account you wish to transact from. Once you’re ready, press on “Get quote” and you’ll have 30 seconds to make your decision. If you’re happy with the rates and fees presented by the system, press “Buy” and its done.

Our rates are based on global sources, which means that data for a currency can be updated even when the markets of its home country are closed. As there are many currency markets all over the world, specific rates will vary from market to market.

SWIFT payments made from your overseas bank account to your MoneyNet account will typically take 3-5 business days. SEPA payments can take 1-2 days maximum.

In this case, send SWIFT confirmation or proof of payment to our support team and we will check if all the details are correct. In case we cannot locate the funds, the sending party will be required to start a tracer investigation.

There may be bank fees involved which will be deducted from the transfer depending on your bank's policy.

You can receive payments from :

• Deposits from another account owned by you
• Salary Deposits (require Supporting Document)
• Dividends deposits (require Supporting Document)

As soon as your Moneynet account is approved, you will receive your local currency account details where you will be able to receive funds.

Transfer times are subject to time zones and local banking hours and therefore it depends on where you are sending the funds. Transfers to the US and Western Europe take up to 2 business days. Payments to countries outside of the US and Western Europe can take up to 5 business days to be received by the beneficiary bank.

In most currencies, they are no limits and you can send or receive any desired amount as long as the relevant transfer is compliant with our policy. In some exotic currencies there may be a limit - please contact our support team for more information.

Moneynet supports local payments in the following countries.

Brazil (BRL) Canada (CAD) Czechia (CZK) Denmark (DKK) Hong Kong (HKD) Hungary (HUF) India (INR) Indonesia (IDR) Israel (ILS)

Japan (JPY) Malaysia (MYR) Mexico (MXN) New Zealand (NZD) Nigeria (NGN) Norway (NOK) Philippines (PHP) Poland (PLN) Romania (RON) Russian Federation (RUB) Singapore (SGD)

Sweden (SEK) Switzerland (CHF) Thailand (THB) Turkey (TRY) United Kingdom of Great Britain and Northern Ireland (GBP) United States of America (USD) Vietnam (VND).

Furthermore, Moneynet supports EUR SEPA transfers to

Austria Belgium Bulgaria Cyprus Croatia Czech Republic Denmark Estonia Finland France

Germany Greece Hungary Republic of Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands

Poland Portugal Romania Slovenia Slovakia Spain and Sweden the 3 EEA countries of Norway, Liechtenstein, Iceland. as well as Switzerland, Monaco and Britain.

No, MoneyNet’s value is to not add any additional charges to your transaction. We charge only for onward transmissions of your funds.

Yes, our new Instant SEPA service enables businesses with more than 100 monthly transactions to process SEPA payments within minutes. To receive further information about this please contact our support team.

Yes, the fees will vary depending on the amount.

First, you can request the Mt103/Swift confirmation from our support team. Your client will then go to his bank where he should be able to trace the funds. If this has not been helpful, we can process a tracer investigation with the bank to locate the funds.

If this happens, we can try to cancel the transaction. If the transaction has already been completed, we can send an amendment to the bank. Please note that this process will be done by the bank, and sometimes the money is already on its way back to us and the amendment cannot be placed.

Recalls will only be successful if the beneficiary will agree to the recall. If we request it but the beneficiary doesn’t agree, the recall procedure will fail.

Yes, you can make payments to both individuals and companies.

This depends on the country to which you are sending. In:

• Europe - IBAN and SWIFT
• Canada - account number, SWIFT and Transit code
• Australia - account number, SWIFT or BSB code
• New Zealand - account number, 6 digit bank code and SWIFT
• USA - account number, ABA routing number or SWIFT
• UK - account number and sort code or SWIFT and IBAN
• India - account number, SWIFT and IFSC number, reason for transfer
• China - account number, SWIFT
• Mexico - account number, (Clabe no). and SWIFT

Press on “Add new recipient” and fill in the recipient User ID (six digit number) and the recipient email for their MoneyNet account. Continue by selecting the recipient. If you want to transfer to another MoneyNet account holder, make sure the letters [INT] are located before the recipient's name. Go to “Pay-out “and then select “Transfer to a MoneyNet Wallet”, if you wish to transfer to another MoneyNet account. Once the transfer has been completed, it will be processed by us within the hour.

Go to Reports-Pay-out and press on the transaction you wish to cancel. If this transfer is still in status "committed" (which means it has not been processed yet), you will have the option to cancel the transfer. If you are unable to cancel the payment from your end, you may also contact our support team. Please note that transactions can be cancelled only if they have yet to be completed.

As soon as you transfer funds on a different currency or process a conversion, the new currency will automatically be opened on your account.

In order to edit a recipient's bank details go to "Settings" and then "Recipients"- choose the recipient you wish to update and click on "Edit recipient". You will also have the option to "Delete recipient", in case you will no longer use this bank account data. If your recipient has more than one bank account, you can click on "Add Bank" and you will be able to send funds to the same receiver using their different bank accounts. In case the bank account of the recipient has changed, you can press "Edit bank account" to update the data.

Our risk team works to mitigate any suspicious activity. We do this not only for our safety but for our customers' safety as well. Once a transfer is under review, we will evaluate the case and resolve it as quickly as possible. For reference, here are some examples of suspicious activity that may flag our risk team:

• Abnormal Processing Activity
• Abnormal Transaction Amount
• Dramatic or Unexpected Increase in Volume
• Mismatched Information on the transfer

This can be because:

• The recipient country and the IBAN country mismatch
• The IBAN is incorrect
• The recipient country does not require an IBAN

Local currency accounts are generated specifically in order to provide you with an IBAN under your company name. We offer a variety of local currencies accounts ranging from different currencies and countries, so you can pay in local currencies and save money on exchange fees for international transfers.

This depends on the service, however, it ranges between 1-2 weeks.

For individual accounts, no fees apply.

Yes, having a local currency account is mandatory in order to receive and transfer funds into your MoneyNet account.